The Collaborative Service Delivery Matrix: A Decision Tool to Assist Local Governments

This tool reviews service and community characteristics in order to help local leaders determine whether cross-jurisdictional sharing arrangements could achieve community goals.

Available online:

It is included in the CJS Resource Library under the categories listed below. Select a link to find other resources in that category.

  • Change Management: This tool takes into consideration that some services are more likely than others to attract the attention of citizens. Those services that receive closer scrutiny by citizens are more likely to meet resistance to change.
  • Fiscal and Service Issues: This tool takes into consideration that the community’s fiscal condition may be a motivating factor in wanting to pursue alternative service delivery arrangements as a means to curbing costs. Those communities in better fiscal health are more likely to be successful in collaborative arrangements. But those that are in a weak fiscal position may find it more difficult to locate partners with whom to collaborate.
  • Governance: This tool takes into consideration that different kinds of services may meet different levels of support among local politicians, which can raise the costs of pursuing and/or executing a collaborative arrangement.
  • Monitoring and Improving: This tool takes into consideration that communities should be aware of the degree of turnover in administrative staff. Communities facing turnover in higher level positions will have more difficulty establishing and maintaining the institutional knowledge and oversight necessary for successful collaborations.

This resource is also linked to the Roadmap. Select a link below to read more about each area.

  • Why? / Phase One: This tool helps local leaders determine whether cross-jurisdictional sharing arrangements could achieve community goals.
  • What? / Phase One: This tool looks at collaboration as an approach to the delivery of local services. Two or more organizations working together may achieve efficiency and effectiveness that would not be realized by one organization operating alone.
  • Who? / Phase One: This tool is useful for local decision makers who are considering new or expanded collaborative arrangements.
  • Fiscal and Service Implications / Phase Two: This tool considers that overall project cost influences the likelihood of successful collaboration in terms of both driving the need for collaboration as well as limiting the pool of potential partner organizations that might be able to participate in the delivery of more expensive services.
  • Logistical Issues / Phase Two: This tool considers the degree to which the service requires investment in special infrastructure (e.g., water pipes, treatment plants) or technical expertise (e.g., legal, environmental). High asset specificity means that the investments cannot be easily adapted to produce another service.