A County Manager’s Guide to Shared Services in Local Government

Resource Summary

This report provides shared service delivery examples and presents recommendations from experienced county officials from a view of county government as a strategic hub for shared services by answering: what are shared service projects; why counties are considering shared service delivery; and what shared service are not. The report identifies the preconditions necessary for successful shared services as leadership, trust, reciprocity, transparency, clear goals and measurable results. And the authors recommend creating a shared services assessment team; identifying strengths in participating governments; and considering pilot projects when planning for a shared service, and discussing/documenting responsibilities with partners and making appropriate changes as needed when implementing a shared service.