This is an example of a customer satisfaction survey that could be used during the Implement and Improve Phase to evaluate how well staff are interacting with customers. It was developed by the Northwoods Shared Services Project in Wisconsin, a member of the Center’s Shared Services Learning Community.
It is included in the CJS Resource Library under the categories listed below. Select a link to find other resources in that category.
- Monitoring and Improving: This survey could be used to monitor current levels of customer satisfaction and to improve them.
- Quality Improvement: This survey could be used to improve customer experiences at the health department.
- Research and Evaluation: This survey could be used to evaluate overall customer experiences at local health departments.
This resource is also linked to the Roadmap. Select a link below to read more about each area.
- Monitoring and Improving / Phase Three: This survey could be used to monitor current levels of customer satisfaction and to improve them.