This report provides shared service delivery examples and presents recommendations from experienced county officials from a view of county government as a strategic hub for shared services by answering: what are shared service projects; why counties are considering shared service delivery; and what shared service are not. The report identifies the preconditions necessary for successful shared services as leadership, trust, reciprocity, transparency, clear goals and measurable results. And the authors recommend creating a shared services assessment team; identifying strengths in participating governments; and considering pilot projects when planning for a shared service, and discussing/documenting responsibilities with partners and making appropriate changes as needed when implementing a shared service.
It is included in the CJS Resource Library under the categories listed below. Select a link to find other resources in that category.
- Fiscal and Service Issues: This reports identifies that collaborative partnerships, shared service projects, and interlocal agreements may create cost savings through realizing economies of scale or by employing more efficient staffing models.
- Governance: This report brings together views on shared services from county government officials across the United States.
This resource is also linked to the Roadmap. Select a link below to read more about each area.
- Governance / Phase Two: This report brings together views on shared services from county government officials across the United States.
IBM Center for the Business of Government. (2013) A County Manager’s Guide to Shared Services in Local Government. Washington, DC: IBM Center for the Business of Government.